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X-trodes Support
- The LED of X-trodes device is showing a constantly blinking red light color. What should I do?
- What is the maximum range of the Bluetooth X-trodes device?
- How can I ensure good contact quality with the electrode?
- How to achieve high contact quality with EPOC Flex Gel
- How to select the Flex Cap size?
- How to quickly set up FLEX?
- Gel Solution for EPOC FLEX Gel
- How to clean EPOC FLEX Gel Sensors and Cap?
- How to clean EPOC FLEX Saline Sensors and Cap
- Quick Start Guide and User Manual
- Connecting to Service issue
- Where do I find EMOTIV Software to download?
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EmotivPRO
- What is EEG Quality in the EmotivPRO?
- Does EmotivPRO automatically remove artifacts from the EEG data collected?
- How can timing markers be entered into the data stream?
- What do the values from the sensors mean?
- What Does EmotivPRO Software Include?
- How does BrainViz work?
- Is It Possible To Customize Frequency Bands In The 3D Brain Visualizer Application?
- What is an EEG Headset?
- Does EMOTIV offer EEG Headsets?
- How are EEG Headsets used for research?
- Are EMOTIV products medical devices?
- I received the hardware, how can I get access to Raw EEG data?
- What is included in the headset package?
- Can I wear EPOC+ or INSIGHT with VR headsets?
- What are the Performance Metrics Detection Suite?
- What are the detections based on? How were the algorithms created?
- Is EPOC+ or INSIGHT headset water resistant?
- What are the differences between EPOC+, Insight and Flex?
- Why do I need 9-axis inertial motion sensor?
- Why does the contact map show activity when the headset is not on my head?
- Does EMOTIV really measure signals from my brain?
- Can I use the headsets while charging?
- Is it safe to use EMOTIV products?
- Can EMOTIV headsets read Event-Related Potentials?
- What else can you say about EPOC+ or INSIGHT and paralyzed users?
- How long does the Insight battery last? How do I recharge? Can I extend the battery life?
- What Is The Emotiv Insight Extender?
- Bluetooth Pairing
- Are CMS/DRL References Positioned As Usually Around The Mastoid?
- Why Does Emotiv EPOC+ Stop At 43 Hz In Range? Is There A Way To Expand This Somehow?
- Measure When The Frequency Ratio Of Alpha To Beta
- What do X-trodes patches provide?
- What are the advantages of X-trodes' Smart Skin?
- How come the electrodes don't require conductive gel?
- Does X-trodes really measure signals from my brain?
- How does X-trodes EEG patches correspond with the 10-20 EEG system?
- Do the X-trodes electrodes come in different sizes?
- Which kinds of signals can I measure with X-trodes electrodes?
- How can I make my skin' Xtrodes electrode patch more flexible?
- How many types of Smart Skin electrodes exist?
- Can I adjust the electrodes to different body areas?
- How long do X-trodes electrodes last?
- Does the location of the ground matter? Can I choose the location?
- Have X-trodes done clinical trials?
- Are the electrodes suitable for all skin types?
- Are the electrodes suitable for children?
- Can signals be obtained from people of varying body weights?
- What type of battery is used in the X-trodes recording system?
- Is the extracted data raw or filtered?
- What is the sample rate of the Bluetooth streamed signals?
- What is the size and weight of X-trodes equipment
- Does the recording system come in additional colors?
- Can I use the X-trodes electrodes more than once?
- Xtrodes User manual and tutorial videos
- List of publications Xtrodes
- International Shipping: Duties and Taxes Policy
- How to get shipping cost estimation?
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- How long does it take to process my order?
- How can I track my order?
- Can I pick up my order directly at your warehouse?
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- Are there any additional costs that will be due upon receipt of my order?
- What is included in the headset package?
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- What if my order is shipped to the wrong and/or invalid address?
- Can I cancel my order after it has been placed and paid?
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- What is PRO-Lite license and how can I access it?
- What happens when I cancel my PRO subscription?
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- Can I upgrade from PRO-LITE to premium PRO licenses?
- My paid PRO licenses have expired and now I can’t access my recordings. What should I do?
- What is EMOTIV’s Refund Policy?
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- Can I return a product for Refund?
- What should I know before returning a product?
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- What’s the warranty for EMOTIV Products?
- Can I cancel my order after it has been placed and paid?
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General Issues
- How to achieve a longer range with EMOTIV USB Receiver?
- I don’t have a Bluetooth(R) SMART (BTLE) compatible device, what do I do?
- Is there any advantage in using the Emotiv Universal USB receiver?
- Why am I seeing dropouts while using Emotiv USB Receiver with the EMOTIV headsets?
- Tips for getting good contact quality with the EMOTIV Headset
- Why do users connect the EMOTIV EPOC X via the USB receiver or Bluetooth?
- We want to embed ECG and EOG electrodoes/systems with EPOC Flex
- Can I measure Delta waves (0-4Hz) with Emotiv hardware?
- Can EPOC capture Gamma?
- Why does Emotiv EPOC+ stop at 43 Hz in range? Is there a way to expand this somehow?
- How accurate is your detection?
- How did EMOTIV build your Detection Suites?
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EmotivPRO
- Do you show data from CMS/P3, DRL/P4, DRL2/M1, CMS2/M2 in EmotivPRO software?
- Why does the EEG Quality (EQ) in EmotivPRO flicker?
Electrode Oxidation
The green material is definitely NOT mold. It is a reaction product between the salt water and polymer material on the electrode plate. It is completely harmless and does not cause any contact problems. It is also conductive when wet.
We recommend removing the felt pads from the electrode holders between uses. This significantly reduces the green build-up and you can wet all of your felts at once in a jar.
Users will need to maintain the contacts to keep them operating like new. You will need the following items from your local pharmacy or drug store:
* Quantity of 0.4% to 0.9% saline.
* Small quantity (50 mil) of pure isopropyl alcohol.
* Six good quality cotton (ear) buds.
Following the instructions provided by EMOTIV, remove all of the contacts from the headset arms (or fingers). Remove the felt pads and soak them in a flat dish with about 2 ml of saline on the bottom. While the felt pads are soaking, wet a cotton bud with the alcohol and rub only the rear of the gold contact in the felt pad holder.
IMPORTANT: You should not clean the front section which contacts directly onto the felt, as you may damage the electrolytic coating. If there is buildup of salts, let it soak a while in saline or fresh water and try again later. If necessary, flush out any debris from the salts using either alcohol or saline.
Never use any type of sharp item to scrape the salts off. Even the smallest scratch will damage the contact and the underlying metal will be destroyed in time by the electrolysis process.
Once all the gold contacts have been cleaned, you should now revive the felt pads. Salts tend to buildup within the internal felt structure as vertical columns. You can often detect this by squeezing the pad sideways and then comparing that to squeezing it vertically. If it appears brittle or is noticeably stiffer when you compress it vertically,this is a good indication there is a columnar buildup. If needed, fully saturate the pad in saline for ten minutes, then carefully squeeze it vertically to half its height then reshape it round again. If you flatten it too much, the pad may break apart. Repeat this a few times for each pad. You should notice a significant increase in comfort when you next use the headset. One at a time, shake off the excess saline from the pad and re-inset it into its holder. Screw the holder and pad assembly into the socket on the headset arm. At all times, you should avoid letting any liquid getting into the electronics. Connect everything up again and test the headset with the Emotiv Control Panel.
FYI: here’s what we do in the lab:
We take the felts out of the sensors, and place them into a plastic 1″x 2″ baby food container. Fill with water and dump out. Add 1 drop of soap, shake really well. Drain, rinse, refill. Repeat until no longer soapy. Then we set out the felts on some paper towels to dry. Actually for re-wetting, we just drop them all back into the container, squeeze a bunch of saline in. Put the top on, shake it. Add more if needed until soaked. Then pull them out and add to the sensors (which are still in the cap).
Yes, we probably go through more saline this way, but saline is VERY cheap, especially if you buy it by the case.
Updated on 25 Mar 2024
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